Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and any related applications (collectively referred to as the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

We collect information to provide and improve our Service. The types of information we collect include:

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, business name, logo, website, and other relevant details.
Business Information: To verify your business, we may collect additional information such as your business address, domain ownership details, and verification documents.
Content You Submit: This includes reputation sources (review pages), brand asset pages, awards/media pages, and any other content you upload or publish through the Service.
Communications: When you contact us for support or inquiries, we collect your name, email address, and any other information you provide.
Payment Information: If you purchase premium features, we collect payment details such as credit card information, billing address, and transaction history. Note that payment processing is handled by third-party payment processors, and we do not store your full payment details.

1.2 Information We Collect Automatically

Usage Data: We collect information about how you interact with the Service, such as your IP address, browser type, device information, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.
Log Data: Our servers automatically record information such as your IP address, browser type, referring/exit pages, and the dates and times of your visits.

1.3 Information from Third Parties

Reputation Sources: We may collect information about your business from third-party review platforms or other online sources to provide suggestions for reputation sources.
Analytics Providers: We use third-party analytics tools (e.g., Google Analytics) to help us understand how users interact with the Service.
Social Media Platforms: If you connect your social media accounts to iLib, we may collect information from those platforms to enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service, including curating and monitoring reputation sources, brand asset pages, and awards/media pages.
To verify your identity and business ownership, ensuring the integrity of the Service.
To create and manage your reputation pages, brand asset pages, and awards/media pages.
To communicate with you, including responding to your inquiries and sending service-related updates.
To monitor and analyze usage trends and improve the functionality of the Service.
To protect the security and integrity of the Service and prevent fraud or abuse.
To comply with legal obligations and enforce our Terms of Service.
To personalize your experience by recommending relevant reputation sources and content.
To process payments for premium features, if applicable.

3. How We Share Your Information

We may share your information in the following circumstances:

With Your Consent: We may share your information with third parties if you give us explicit permission to do so.
Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing.
Business Transfers: If iLib is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).
Protection of Rights: We may share your information to protect the rights, property, or safety of iLib, our users, or others.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not identify you personally for research, marketing, or other purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
Cookies: You can manage your cookie preferences through your browser settings.
Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

If you are located outside the jurisdiction where iLib operates, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. We will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or through other communication channels. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support at ilib.com